Your privacy matters to us
We take the protection of your personal information seriously.
Introduction to our policy
This privacy policy describes our commitment to handling your personal data with transparency, security, and respect. Please read it carefully to understand how your information is used.
Our approach is designed to comply with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
What information we collect
We collect information you provide directly and information gathered automatically when you use our website or contact us.
Directly provided information
- • Name, email address, and phone number
- • Details submitted through contact forms
- • Feedback and survey responses
- • Information for appointment scheduling
- • Enquiry content or attached documents
Automatically collected information
- • Device and browser type
- • IP address and usage logs
- • Interaction with website features
- • Date and time of visits
- • Pages visited on the site
How we use your information
Personal data is used only for legitimate business purposes such as providing services, responding to enquiries, and improving our website experience.
- • To answer your messages or calls
- • Scheduling consultations or meetings
- • Website improvement and analysis
- • Security monitoring and fraud detection
- • Legal or regulatory compliance
- • Communications about services (opt-in only)
- • Customer support and service delivery
Our commitment: We never sell your personal information. Any sharing is strictly for service provision or as required by law.
Data sharing practices
Information may be shared with contracted service providers or as necessary for legal obligations. All providers must adhere to strict confidentiality requirements.
Service providers and partners
Trusted partners may assist in service delivery, such as web hosting or secure email management. They are bound by confidentiality agreements.
Legal obligations
Personal data may be disclosed if required by Australian law, court order, or to protect users’ rights and safety.
Anonymous data and statistics
We may analyse anonymous usage statistics to improve our website and services.
Your data rights
You can request access to, correction, or deletion of your personal data at any time. Contact us for help or with questions.
- • Request details of personal information held
- • Correct or update your personal details
- • Ask for your data to be deleted
- • Obtain a copy for transfer to another provider
- • Object to certain processing activities
- • Request limitations on data processing
Contact our privacy officer with questions or to exercise your data rights—responses are provided promptly.
How we protect your data
Data security measures are in place to reduce risk and protect information against unauthorised access, use, or disclosure.
Technical safeguards
- • Encryption of data in transit and at rest
- • Use of secure servers and firewalls
- • Regular vulnerability assessments
- • System access controls and authentication
Organisational safeguards
- • Staff training in privacy obligations
- • Policies for secure data handling
- • Access limited to authorised personnel
- • Incident response protocols in place
Retention of your personal data
Personal data is kept only for as long as necessary to fulfill service or legal requirements and then securely deleted.
- • Basic contact details for service duration
- • Negotiation records while relevant to you
- • Records of correspondence for support
- • Payment records required by law
- • Opt-in communications preferences
Retention periods are reviewed regularly and updated as laws change.
Transfers outside Australia
Some partners may be located overseas; where this occurs, we ensure legal protection for your data.
- • Standard contractual clauses or agreements
- • Providers with privacy certification
- • Limited transfer to service delivery only
- • Ongoing review of supplier safeguards
Cookies and similar technologies
Cookies help improve site experience, analytics, and security. You can manage cookies through browser settings at any time.
Types of cookies we use
- • Essential for site operation and security
- • Analytics for site improvement
- • Remember preferences or settings
- • Support advanced site features
Review browser help sections for managing or deleting cookies anytime.
Changes to our privacy policy
This policy may be updated. Changes take effect once posted on this page so check back regularly for updates.
- • Notices on our website
- • Direct email if you’re subscribed
- • Changed date shown at page top
- • Contact our privacy officer for clarity
Continuing to use our services means agreement with the revised policy.
Contact for privacy questions
Enquiries or requests regarding your data are welcome at any time.
Aferazivoloris
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61 3 9917 3976
Email: content@aferazivoloris.sbs
Last updated 23 December 2025
Effective date 23 December 2025